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[quote=SoerenB] Hi, we may not want to deal with these issues the hard way like [url=http://www.dvbviewer.info/forum/index.php?showtopic=2210]the DVBViewer Support forum[/url] - the german original text, aiming at the broader user base, is even more demanding. There, using the support tool is not optional. but mandatory (do scroll down to see all!) [url=http://www.dvbviewer.info/forum/index.php?showtopic=13160](german)[/url]. But what we should do more often: before answering any "bug reports" and similar we should try to [u]get used to insisting on getting all the relevant information[/u]. If you think so , too: why not start a new thread starting to list what the items to ask for should be? PS: The next time I forget insisting: please remind me![/quote]
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